• Order Status

    You can view the status of your order here.  If you still require assistance, click here to contact our team. 

  • Faulty/Damaged/Missing Item(s)

    I received a faulty or damaged item, what shall I do? For faulty or damaged items, click here to contact us.  Please submit photos or videos of the damage to our assessments and  investigations I h...

  • International Orders (Global-e)

    Global-e offers you the ability to place your order and pay using your local currency, local payment methods and delivery services that will ensure a seamless shopping experience. Not all of our p...

  • Cancel or Amend My Order

    Found a problem with your order? Unfortunately, you cannot change your order, but you may be able to cancel it. Once your order has been created, please visit your order history page. If you see th...

  • Payment Error

    We're sorry you are having issues placing an order on our website. Please have a look at our common error messages below and what you can do. Please note the most compatible browser to place your o...

  • Self-Service - Unsubscribe

    You can unsubscribe on your own without needing to reach out to us. Log in to your account. Go to 'My Account' > 'Personal Info'. Scroll down to 'My Communication Preferences' if you want update y...

  • Register or Update My Account

    Sign up for a Space NK account Great, you can sign up here! Trouble logging into My Account If you receive an error message saying "Sorry, this does not match our records. Check your spelling and t...

  • Fraudulent Space NK website statement

      We are aware that a fraudulent Space NK website is appearing on some social channels and through online adverts. Please be aware that www.spacenk.com is the only genuine and legitimate website.  ...

  • PAYMENT METHODS

    We accept all major credit and debit cards. Below is a list of the payment methods we accept, along with the currency accepted for each method. Klarna's Pay in 3 / Pay in 30 days are unregulated c...

  • Paying with Klarna

    What is Klarna? Klarna provides payment services to more than 90,000 online stores. Over 60 millions shoppers worldwide have trusted Klarna to securely handle their payments. Klarna takes the sting...

  • Paying with AfterPay

    What is Afterpay? Afterpay is a new payment option for our US customers to select at Checkout to pay in 4 easy instalments. Afterpay offers a transparent solution for shoppers with no credit checks...

  • Gift Wrapping FAQs

      Do you offer gift wrapping? Yes, we're offering gift-wrapping service to make your presents extra special. For just £1, your gifts will be beautifully wrapped . We’ll remove the price and wrap th...

  • Corporate Gifting

    How can I enquire about your Corporate Gifting?  Click here to enquire about this service and review the T&Cs, and we will be in touch.  Am I eligible for Corporate Gifting?  To be eligible on the ...

  • Order Confirmation Terms & Conditions

    During sale or promotional periods, all delivery methods can take longer than the estimated time frame. Any samples or gift with purchases selected for your order are subject to availability. If an...