We're sorry you are having issues placing an order on our website. Please have a look at our common error messages below and what you can do. Please note the most compatible browser to place your order is Google Chrome for desktop/laptop and Safari for iPhone.
If you continue to have issues, please contact us and we'll be delighted to help.
| Error Message | What to do |
|---|---|
|
We're sorry that your order could not be placed. This probably happened due to a high order volume or temporary connection errors. Please wait a few minutes and resubmit your order. We won't process your payment until you successfully place your order. If you have further questions, please contact us. |
This is most likely to be a technical error on the website. Please be patient and try to place the order again later. If you need to place the order urgently, then call Customer Services and we'll be delighted to place an order over the phone. |
|
Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience! |
This is likely to be an issue with your card. Please contact your bank to find out more. You can try placing an order with a different card in the meantime. |
|
Request a different Card or another form of payment. |
There is a variety of reasons for this error message. Your card may have expired, have insufficient funds or have inputted details incorrectly. You will need to speak your bank but in the meantime try another card. |
|
General Decline - No further information available. |
This means that your card has been declined. You need to speak to your bank. In the meantime, you can try another card. |