• Register or update My Account

    Register for a Space NK account Great, you can register here! Postcode is not recognised Firstly, make sure that you have changed the country by clicking the flag on the drop-down menu. Then make s...

  • Cancel or amend my order

    Cancel or amend my order We’re very quick at processing orders once they have been placed, so we cannot guarantee that your order can be cancelled or amended before it is dispatched but we will alw...

  • Missing item or sample from my order

    Missing item If the missing item is on your invoice and you’ve been charged then you’ll need to get in touch with us as soon as possible. Please note that if you have placed a large order it may s...

  • Payment Methods

    We accept all major credit and debit cards, including PayPal.                  

  • Payment Error

    We're sorry you are having issues placing an order on our website. Please have a look at our common error messages below and what you can do. Please note the most compatible browser to place your o...

  • Paying with Klarna

    What is Klarna? Klarna provides payment services to more than 90,000 online stores. Over 60 millions shoppers worldwide have trusted Klarna to securely handle their payments. Klarna takes the sting...

  • Using Gift Card online

    Redeeming my Gift Card online To redeem your gift card online, enter your Gift Card number in the Payment & Summary Section at checkout. Your 6 digit Security Pin can be found by peeling/scratching...

  • Why can't I order certain items?

    This applies to International and European Delivery. Some items cannot be shipped overseas due to legislation that prohibits the transport of goods that can be considered dangerous. These will incl...

  • Is UK VAT included in the price?

    All prices include VAT, the total for your order is confirmed at checkout before you proceed to pay and complete your order. Once your parcel arrives in its destination country, local taxes, duties...

  • Gradual Opening Of Our Stores

    A number of our stores are reopening... We plan to begin reopening a number of our stores on Monday 15th June 2020 with new procedures in place to ensure the well-being of our colleagues and beauty...

  • Space NK Risk Assessment Policy Update

    Potential Risk: Spread of COVID-19 Who May It Affect? Colleagues, customers, contractors, delivery drivers, vulnerable groups including elderly customers, pregnant colleagues and those with underly...

  • Order Confirmation Terms & Conditions

    During sale or promotional periods, all delivery methods can take longer than the estimated time frame. Any samples or gift with purchases selected for your order are subject to availability. If an...

  • Contact Us

    During this difficult time we are committed to supporting our customers and employees as we all navigate through this uncertainty. We are following advice from the government and local authorities ...