I received a faulty or damaged item, what shall I do?
For faulty or damaged items, click here to contact us.
Please submit photos or videos of the damage to our assessments and investigations
I have a missing item in my order, what should I do?
- If you've received an email notifying you that your item will be sent separately, please refer to it for the most accurate delivery date.
- If you haven’t received any updates, please click here to contact our team, and we'll be happy to assist you.
My sample(s) is missing in my order, what should I do?
Samples are subject to stock availability at the Distribution Centre. Occasionally, they may go out of stock even after being added to your shopping basket.
Unfortunately, we are unable to send samples separately if not associated with an order.