• Brexit and Shipping to EU

    As of the 1st January 2021, the UK will leave the EU's Single Market and Customs Union. We wish to keep our customers informed and reassured during this transition period. Are there any changes due...

  • Order says delivered, but I haven't received it

    If your tracking link states that your order has been delivered to your address, but you do not have it, we advise that you check around the property, with your neighbours and/or concierge to see i...

  • COVID-19: Delivery Information

    The onset of the coronavirus pandemic has touched us all and we are fully committed to supporting our teams, employees and customers as we all navigate through this uncertainty.  We remain committe...

  • Tracking Delivery

    When your order is on its way to you, you will receive a dispatch email which will include a tracking reference number and tracking link. Sometimes, your dispatch email can be redirected to your ju...

  • Where do you deliver?

    European Delivery  We offer delivery to any valid European address.  International Delivery  We offer delivery to any valid international address*. Please be aware that deliveries outside of the UK...

  • Express Click and Collect

    **COVID-19 UPDATE** May 2021 Click & Collect and Express Click and Collect will be available for all stores in England, Scotland and Northern Ireland. Stores located in ROI will remain temporarily ...

  • Kerbside Collection

    As of 5th January, all of our stores will be temporarily closed until further notice. Express and Standard Click and Collect will be temporarily suspended until our stores reopen. We apologise for ...

  • 2-Hour Delivery

    **COVID-19 UPDATE** May 2021 Click & Collect and Express Click and Collect will be available for all stores in England, Scotland and Northern Ireland. Stores located in ROI will remain temporarily ...

  • DHL FAQs

    Can DHL deliver to PO boxes?  Unfortunately, DHL cannot deliver to PO boxes.  I am not going to be in to accept my order, what can I do?  You will receive a tracking link from DHL, where you can re...

  • DHL Deliveries

    We are pleased to say that we now use DHL for all orders going to the United States, China, the EU and Rest of the World!  Once you are satisfied with your order and clicked on 'Checkout Securely',...

  • Click & Collect

    **COVID-19 UPDATE** May 2021 Click & Collect and Express Click and Collect will be available for all stores in England, Scotland and Northern Ireland. Stores located in ROI will remain temporarily ...

  • What happens if I'm not in for delivery?

    If you are not in when the courier attempts delivery, they will leave a calling card and update your tracking link to state that they attempted delivery. They will attempt another delivery on anoth...