Click & Collect
Click & Collect orders placed before 2pm will be ready for collection in the store of your choice within 2-4 days (Monday to Friday).
We will send you an email once your order is ready for collection at your chosen store. Your order can only be collected if you present your Release Code. This code will be sent to you in an email once the order has been delivered to the store.
Please remember to bring a copy of your collection email and a form of ID.
You have 9 days to collect your order from the date of delivery. After this period the order will be returned to our warehouse, and you will be issued a refund via your original method of payment.
Uncollected Click & Collect Orders
We’re sorry you couldn’t collect your order.
You have 9 days to collect your order from the delivery date. After that the store will return it to our warehouse. Please allow an additional 15 days for your order to be processed/refunded.
If you still wish to receive your order, please contact first your store in case your order is still there our contact our Customer Service team here.
Order & Pay
If you can’t find a product in-store, our Beauty Advisors can order it for you.
- You'll receive a confirmation email with your order details and tracking updates.
- Home delivery: Orders placed before 6pm (Monday–Friday) arrive within 1 working day (excluding Bank Holidays).
- In-store collection: Delivery takes 2–4 working days.
Once an order is placed in-store, we’re unable to make changes or cancel it.