Limitless Beauty Terms and Conditions (“Terms & Conditions”)
By purchasing a Space NK Limitless Beauty delivery subscription (“Limitless Beauty”) you will receive free next day delivery ( cut off time 7pm) on all orders to UK deliver addresses placed by you on the Space NK website (www.spacenk.com/uk) for a 12-month period (commencing on the date you purchase the Limitless Beauty subscription),in accordance with these terms and conditions.
The Limitless Beauty subscription is sold by Space NK Limited ("Space NK", "we", "us" or "our") and costs £10 per annum.
You will need a registered online Space NK customer account in order to subscribe to Limitless Beauty.
You must be logged into your Space NK customer account (being the one from which you subscribed the Limitless Beauty) to use Limitless Beauty for any order you place.
Your Limitless Beauty subscription is valid for 12 months from the date of purchase regardless of when it is first used. If you purchased your subscription before 09/08/2023 your subscription will not automatically renew. If you purchased your subscription on or after 09/08/2023 the subscription will automatically renew for 12 month periods unless you cancel your subscription before your next renewal date. If your subscription automatically renews, payment will automatically be taken on or around the first day of each new renewal term.
Limitless Beauty is valid for UK addresses only. You cannot use Limitless Beauty for delivery to any other country. Limitless Beauty is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. You hereby agree that: (i) you will only use Limitless Beauty for personal use; and (ii) that your usage of Limitless Beauty will be fair, reasonable and proportionate to that of the average consumer using the Space NK Limitless Beauty subscription for personal use.
Limitless Beauty is also non-exchangeable and non-transferable. Your Limitless Beauty subscription is not redeemable for cash or any other form of credit.
Cancellation of auto-renewal of subscription
You can stop your subscription from automatically renewing at any time before your next renewal date via “My Account”. Cancellation will only take effect from the end of the current subscription term.
We will send you a reminder email before your subscription automatically renews and your renewal payment is due to be taken.
Cancellation within the current term of your subscription
You can cancel your unused Limitless Beauty subscription and receive a full refund up to fourteen (14) days from the date of purchase of the Limitless Beauty subscription, provided that no deliveries have been ordered. If you wish to cancel Limitless Beauty, please contact our Customer Services team. After the first fourteen (14) days, no refund will be given.
Refund of any sums following cancellation will made to the credit card or debit card from which you purchased the Limitless Beauty subscription within 14 days of you notifying us that you wish to cancel your subscription. Sums cannot be refunded to any other credit or debit card.
Subscribing to Limitless Beauty gives you free next day delivery on your qualifying Space NK orders at checkout although postcode restrictions* apply (please see below).
Space NK reserves the following rights in respect of its delivery options, and you will not be entitled to cancel your Limitless Beauty or be entitled to a refund if we need to exercise any of these rights during the term of your Limitless Beauty Subscription:
· Next Day Delivery cut-off times may vary during busy periods.
· Space NK reserves the right to remove Next Day delivery during promotional periods or at any other time.
· Space NK reserves the right to amend delivery options without notice.
· Delivery is excluded on English public holidays.
Please also note that Space NK cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions provided to for the delivery partner.
We try our hardest to meet all delivery times, but, very occasionally, there may be delays, especially during busy periods (e.g. sale and black Friday period) but also because of circumstances out of our control such as; postal/carrier delays, traffic delays, logistics, bad weather or if our delivery partners are unable to access the delivery address.
We won’t be held liable for any delays or failures to comply with our obligations if the delay or failure arises from any causes beyond our and our delivery partners’ reasonable control or during busy periods (e.g. sale, black Friday period) where delivery times may be extended. This does not affect your statutory rights. We aim to keep you updated and you should be able to track your parcel’s progress via
your Space NK customer account or via the updates we (or our partners) send you in respect of your parcel. If you have any other issues, please contact our Customer Service team.
We may terminate a Limitless Beauty subscription at any time, and you will be given a prorated refund based on the number of full months left on your subscription. You cannot terminate your Limitless Beauty subscription for the current subscription term once your cancellation period described above has expired.
It is your responsibility to ensure you use Limitless Beauty in accordance with these Terms and Conditions. Any breach or suspected breach will result in the termination of your Limitless Beauty subscription and no refund will be given.
A refund will not be given if we suspect or discover (in our sole discretion) that your use of Limitless Beauty:
- Has been in breach of these Terms and Conditions; and/or
- Has been for business, re-sale or wholesale purposes, or for any purpose other than can be reasonably expected of someone using the service for personal use; and/or
- Involves fraud or misuse or is otherwise detrimental to Space NK’s interests.
If we suspect or discover such conduct, we may suspend or terminate a Limitless Beauty subscription, refuse or cancel order(s) or close or freeze the Space NK customer account (and associated accounts) (even if we have previously confirmed an order).
We will try to contact you if this happens, but if this happens to you and you think we’ve made a mistake, please contact our Customer Service team and they will be happy to discuss this with you.
If we suspect or discover that a Limitless Beauty subscription has been used in breach of these Terms and Conditions, we have the right to recoup all our direct delivery costs and losses from you.
Changes to Terms and Conditions
Space NK reserves the right to accept or refuse access to Limitless Beauty and to change any terms and conditions applicable to Limitless Beauty at our discretion.
You will be informed of any significant changes to these Terms and Conditions. All other Space NK terms and conditions apply to any order placed by you to which your Limitless Beauty applies.
Changes to Subscription Prices
We may, from time to time, change the subscription price of Limitless Beauty. We will give you reasonable notice of any price changes. Price changes will only take effect on renewal. If you do not wish to renew your subscription at the new price, you can cancel it before your next renewal date.
Unfortunately, we cannot guarantee the delivery timescale to certain postcodes. Please see our Postcode Restrictions article (within Delivery & Shipping) for further information.
Governing Law and Jurisdiction
These Terms and Conditions are governed and shall be interpreted in accordance with English Law and shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.