To guarantee a seamless delivery experience and avoid any costly errors or delays , it is essential that you take action if you will not be available during the estimated delivery timeframe. If the delivery is attempted and no alternative arrangements are made, we are unable to accept responsibility for any missing parcels.
TOP TIPS:
1. Stay Updated with Delivery Notifications
On the day your parcel is scheduled for delivery, the courier will send you a text message with an estimated delivery time. This gives you the chance to plan accordingly and ensure you are home to receive the parcel.
2. Reschedule or Choose a Safe Place Option
If you are not at home when the delivery is attempted, you can easily reschedule the delivery using Royal Mail’s "View Your Delivery Options" feature. Alternatively, you have the option to have the parcel left in a safe place, but please note that this is done at your own risk. Be sure to consider this option carefully if you're not available to receive the delivery in person.
3. Confirm Dispatch Information
In addition to the courier's notifications, Royal Mail will send you a text message to confirm the dispatch day and time of your order. This advance notice allows you to make any necessary arrangements to receive your parcel at the right time.