• Brexit and Shipping to EU

    As of the 1st January 2021, the UK will leave the EU's Single Market and Customs Union. We wish to keep our customers informed and reassured during this transition period. Are there any changes due...

  • EU Shipping T&Cs

    EUROPEAN SHIPPING DUTIES PAID GUARANTEE As part of our European shipping duties paid guarantee,  for any orders placed after Thursday 27th May 2021, you will be reimbursed the price of your order (...

  • Order says delivered, but I haven't received it

    If your tracking link states that your order has been delivered to your address, but you do not have it, we advise that you check around the property, with your neighbours and/or concierge to see i...

  • COVID-19: Delivery Information

    The onset of the coronavirus pandemic has touched us all and we are fully committed to supporting our teams, employees and customers as we all navigate through this uncertainty.  We remain committe...

  • Tracking Delivery

    When your order is on its way to you, you will receive a dispatch email that will include a tracking reference number and tracking link. Sometimes, your dispatch email can be redirected to your jun...

  • Where do you deliver?

    European Delivery  We offer delivery to any valid European address.  International Delivery  We offer delivery to any valid international address*. Please be aware that deliveries outside of the UK...

  • Express Click and Collect

      We have some exciting news!  We have now launched a new Express Click and Collect Service!  Place your order Monday-Saturday between 11am-4pm and you can collect your order from any of our stores...

  • Kerbside Collection

    As of 5th January, all of our stores will be temporarily closed until further notice. Express and Standard Click and Collect will be temporarily suspended until our stores reopen. We apologise for ...

  • 2-Hour Delivery

    **COVID-19 UPDATE** May 2021 Click & Collect and Express Click and Collect will be available for all stores in England, Scotland and Northern Ireland. Stores located in ROI will remain temporarily ...

  • DHL FAQs

    Can DHL deliver to PO boxes?  Unfortunately, DHL cannot deliver to PO boxes.  I am not going to be in to accept my order, what can I do?  You will receive a tracking link from DHL, where you can re...

  • Click & Collect

      Click & Collect Orders placed before 2pm will be ready for collection in the store of your choice within 2-4 days (Monday to Friday). If you have chosen Click & Collect, we will send you an email...

  • What happens if I'm not in for delivery?

    If you are not in when the courier attempts delivery, they will leave a calling card and update your tracking link to state that they attempted delivery. They will attempt another delivery on anoth...