• Order and Pay In-Store

    Found a product you like online but it's not available in-store? No problem! Our friendly in-store Beauty Advisors can order the items for you.  They will take you over to their till and confirm th...

  • EU Shipping T&Cs

    EUROPEAN SHIPPING DUTIES PAID GUARANTEE As part of our European shipping duties paid guarantee,  for any orders placed after Thursday 27th May 2021, you will be reimbursed the price of your order (...

  • Order says delivered, but I haven't received it

    If your tracking link states that your order has been delivered to your address, but you do not have it, we advise that you check around the property, with your neighbours and/or concierge to see i...

  • Brexit and Shipping to the European Union

    As of the 1st January 2021, the UK will leave the EU's Single Market and Customs Union. We wish to keep our customers informed and reassured during this transition period. Are there any changes due...

  • Tracking Delivery

    Once your order has been dispatched, you will receive a dispatch email that will include a tracking reference number and tracking link. Sometimes, your dispatch email can be redirected to your junk...

  • Where do you deliver?

    European Delivery  We offer delivery to any valid European address.  International Delivery  We offer delivery to any valid international address*. Please be aware that deliveries outside of the UK...

  • Express Click and Collect

      We have some exciting news!  We have now launched a new Express Click and Collect Service!  Place your order Monday-Saturday between 11am-4pm and you can collect your order from any of our stores...

  • 2-Hour Delivery

    Order between 11am-4pm Monday to Saturday and receive your beauty favourites within 2 hours using our NEW same day service.  How it works  Our NEW 2-hour delivery service allows you to place an ord...

  • DHL FAQs

    Can DHL deliver to PO boxes?  Unfortunately, DHL cannot deliver to PO boxes.  I am not going to be in to accept my order, what can I do?  You will receive a tracking link from DHL, where you can re...

  • Click & Collect

      Click & Collect Orders placed before 2pm will be ready for collection in the store of your choice within 2-4 days (Monday to Friday). If you have chosen Click & Collect, we will send you an email...

  • What happens if I'm not in for delivery?

    If you are not in when the courier attempts delivery, they will leave a calling card and update your tracking link to state that they attempted delivery. They will attempt another delivery on anoth...