• Brexit and Shipping to EU

    As of the 1st January 2021, the UK will leave the EU's Single Market and Customs Union. We wish to keep our customers informed and reassured during this transition period. Are there any changes due...

  • COVID-19: Delivery Information

    The onset of the coronavirus pandemic has touched us all and we are fully committed to supporting our teams, employees and customers as we all navigate through this uncertainty.  We remain committe...

  • Tracking Delivery

    To track your order, please click the 'Track Order' link on the dispatch email. Please note tracking information can take up to 24 hours to update.   When clicking on the link, your tracking refer...

  • Where do you deliver?

    European Delivery  We offer delivery to any valid European address.  International Delivery  We offer delivery to any valid international address*. Please be aware that deliveries outside of the UK...

  • Express Click and Collect

    **COVID-19 UPDATE January 2020** As 5th January, all of our stores will be temporarily closed until further notice. Standard and Express Click and Collect, and 2-Hour Delivery will be suspended unt...

  • COVID-19 Click and Collect Update

    As of 5th January, all of our stores will be temporarily closed until further notice.  Our Express and Standard Click and Collect Delivery service will be unavailable until stores reopen.  We do ap...

  • Kerbside Collection

    As of 5th January, all of our stores will be temporarily closed until further notice. Express and Standard Click and Collect will be temporarily suspended until our stores reopen. We apologise for ...

  • 2-Hour Delivery

    **COVID-19 UPDATE January 2020** As 5th January, all of our stores will be temporarily closed until further notice.  This will mean our 2-Hour Delivery service will be suspended until stores reopen...

  • DHL FAQs

    Can DHL deliver to PO boxes?  Unfortunately, DHL cannot deliver to PO boxes.  I am not going to be in to accept my order, what can I do?  You will receive a tracking link from DHL, where you can re...

  • DHL Deliveries

    We are pleased to say that we now use DHL for all orders going to the United States, China, the EU and Rest of the World!  Once you are satisfied with your order and clicked on 'Checkout Securely',...

  • Click & Collect

    **COVID-19 UPDATE** January 2020 In line with Government regulations, all of our stores will remain closed as of 5th January until further notice. Click and Collect will be temporarily suspended un...

  • What happens if I'm not in for delivery?

    If you are not in when the courier attempts delivery, they will leave a calling card and update your tracking link to state that they attempted delivery. They will attempt another delivery on anoth...