• Shelf Life

    In accordance with industry standards, most cosmetics have a 36-month shelf life, meaning they remain safe and effective if unopened and stored correctly. The expiration of a product is determined ...

  • Adverse Reactions

    We’re very sorry to hear about your recent experience with one of our products. We take concerns like this seriously and encourage you to reach out to us for further assistance. To help us assess y...

  • Product Reviews FAQs

    When will I earn points for leaving a review, and how many points will I receive? Points are credited 10 days after your review is approved. Earn 10 NDULGE points per review, up to 10 reviews per ...

  • Gift Cards FAQs

    GIFT CARD BALANCE You can check your balance here. PURCHASE A GIFT CARD You can purchase a gift card here. Note, all gift cards are non-refundable and non-exchangeable.  Please note only one gift c...

  • Gifts with Purchase

    To qualify for a gift with purchase, your basket total must meet the full spend threshold specified after any promotional discount* is applied. This can only be applied to one order. *Discounts inc...

  • Product Reviews T&Cs

    TERMS AND CONDITIONS These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Space NK (the "CRR Service"). To the extent of any conflict between Sp...

  • Product FAQs

    I'm under 18, what skincare should I be using? While active ingredients like acids and retinol are great for addressing skin concerns, we don't recommend them for young skin as they can disrupt you...

  • Foundation Finder

    Finding the perfect foundation shade online can be tricky however, you can uncover your perfect foundation with our colour matching tool 'Foundation Finder'. Simply select your skin tone, skin type...

  • Shade Availability Report

    As part of our ongoing commitment to inclusivity, we are working with our brand partners to improve the availability of complexion shades in our stores. While we are not yet where we want to be, we...