We are always very disappointed on the rare occasions our customers receive a faulty item and we want to resolve these as quickly as possible. If you have identified the fault within 28 days of purchase, then you can return the item under our normal returns procedure for an exchange or a refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any return postage cost on a faulty item, and ensure you are reimbursed for recorded delivery postage on the item.
We are extending our returns policy for purchases made on or after 1st November 2020 for up to 28 days after the 12th April.
Scotland, Ireland and NI:
We are extending our returns policy for purchases made on or after 1st November 2020 for up to 28 days after stores in Scotland, Eire and Northern Ireland re-open.
The warranty on electrical products varies between brands. Contact Us with your order number or receipt details and we will look into this for you.