Buy with confidence thanks to Space NK’s 100% Satisfaction Guarantee*
As part of our commitment to delivering expert, unbiased beauty advice, our straightforward returns policy ensures that, if for any reason, you are not entirely happy with a purchase we will put it right.
We're pleased to inform you that any unopened product can be returned and fully refunded or exchanged within 28 days of purchase with proof of purchase.
Opened or used products that you are not completely satisfied with can be returned for an exchange within 28 days of purchase with proof of purchase.
RETURNS UPDATE
COVID-19 Update 7th January 2021
Due to the temporary closure of our stores, we have extended our returns policy for purchases made in-store on or after 1st November 2020, for up to 28 days from the reopening of our stores.
If you have placed an online order, our returns policy has been extended to 60 days from the date you received your order.
All other terms and conditions of our returns policy still apply.
*Terms & Conditions:
We strongly recommend that you obtain a postage receipt with your tracking number. We are only responsible for your parcel once it has been received at our warehouse. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.
Excludes gift card/e-gift cards, samples and gift with purchase. Used is defined as any variation from its original condition including opened or outer seal broken. Customers exchanging goods can choose from our full selection including gift cards. Exchanges for a product of lesser value will have the remainder refunded on to a gift card. Our satisfaction guarantee does not extend to a previous return if it is not in its original condition. Please note that original delivery charges are not refunded.
For electrical devices, the warranty period falls in line with the brand in questions warranty period. Please visit the brand's website for further information.
Sale items purchased online and in-store can be returned online and to our stores within 28 days of purchase with a proof of purchase.
Space NK will refund your payment for the goods as soon as possible by the original payment method. In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Your statutory rights are not affected.
Once your refund has been processed, it can take your card provider 5 working days to credit your account.