Missing item
We’re very sorry if something has been missed from your order.
- If the missing item is on your invoice and you’ve been charged then you’ll need to Contact Us as soon as possible. If it is a large order then it is likely that it is coming in separate packages.
- If the item is not included on your invoice or it does not state that it will follow shortly, then it is possible that the item is delayed or currently out of stock. Please Contact Us and we can always check the status of your order.
Missing sample
If you’re missing one or two of your samples then we’re sorry to hear this. It doesn’t happen very often however, samples can go out of stock even if you’ve added them to your basket.
We reserve the right to substitute samples or withdraw this service at any time.