I received a faulty or damaged item, what shall I do?
For faulty or damaged items, click here to contact us.
Please retain any faulty or damaged products and their packaging until your claim has been assessed. We may request additional photos or a short video to help us investigate the issue, particularly for products with a spray or pump mechanism.
Please note: In cases of missing or faulty items, replacements will be issued where stock is available. Refunds will not be provided for these claims unless a replacement cannot be fulfilled.
I have a missing item in my order, what should I do?
- If you've received an email notifying you that your item will be sent separately, please refer to it for the most accurate delivery date.
- If you haven’t received any updates, please click here to contact our team, and we'll be happy to assist you.
My sample(s) is missing in my order, what should I do?
Samples are subject to stock availability at the Distribution Centre. Occasionally, they may go out of stock even after being added to your shopping basket.
Unfortunately, we are unable to send samples separately if not associated with an order.