Summer Society Hotel Pop-Up T&Cs

SPACE NK EVENT TERMS & CONDITIONS

1. Introduction
   1. These Terms and Conditions (“Terms”) govern attendance at and participation in any event, campaign or experience (“Space NK Event”) operated or hosted by Space NK Limited (registered number: 02773985) ("we", "us" and "our") at a Space NK store or an alternative premises in the UK  ("Event Location"). 
   2. Space NK Events may be operated or hosted solely by us, or in collaboration with a third-party brand or company ("Partner"). 
   3. By booking and/or attending a Space NK Event, customers ("you" and "your") agree to be bound by these Terms.
   4. We will make available specific terms for individual Space NK Events ("Event Details"), as relevant, but for the avoidance of doubt, these Terms apply to all Space NK Events.  In the event of conflict between these Terms and the Event Details, the Event Details shall take precedence.
2. Space NK Event access
   1. Certain Space NK Events may be available to the public, whilst others may only be available for customers with an NDULGE membership (including those with regular and deluxe NDULGE memberships) and/or on an invitation only basis (such as new Space NK store openings and press previews). 
   2. Where attendance at a Space NK Event is limited to invitation only, attendance is strictly limited to the named invitee(s) and invitations are non-transferable, unless stated otherwise. 
   3. Please refer to https://www.spacenk.com/uk/beauty-events.html for our events page for further information about invitation only Space NK Events. 
3. Bookings, cancellations and refunds 

Bookings

1. All bookings for a Space NK Event are subject to availability and confirmation by us and we reserve the right to cancel or refuse any booking at our sole discretion.
2. Booking fee(s) (which are inclusive of VAT (where applicable) may be required to register for certain Space NK Events. The applicable fees, and whether such fees are redeemable against a purchase at the Space NK Event, will be specified in the relevant Event Details.   
3. Where booking fee(s) are required, payment must be made in full at the time of booking unless specified otherwise. 
4. Space NK Events which are available to the public may require advance registration, ticket purchase or confirmation of attendance within a particular deadline. Failure to complete any required booking steps may result in your place being forfeited and entry being denied. 
5. A third-party provider may operate the booking system for the Space NK Event (including to take payment of applicable booking fee(s)). Where any third-party provider or provider is used, their terms may apply to your use of and disclosure of information to that third party. You are encouraged to review any applicable third-party terms and conditions and privacy policies. We accept no responsibility for your use of any third-party platform or service (including for any information disclosed to the third party).

Cancellations and refunds:

1. We reserve the right to cancel or postpone any Space NK Event due to unforeseen circumstances. In such circumstances:
2. we will seek to offer an alternative date for the Space NK Event where possible but cannot provide any such guarantee; and
3. if you have paid a booking fee to register to attend, you will be provided with a full refund to your original payment method.
4. If you have paid a booking fee to register for a Space NK Event and can no longer attend, then you will:
5. be entitled to a full refund of the booking fee to your original payment method if you inform us that you cannot attend up to [48 hours] before the start of the Space NK Event;
6. be entitled to a partial refund of the booking fee to your original payment method if you inform us that you cannot attend up to [24 hours] before the start of the Space NK Event;
7. not be entitled to a refund of the booking fee if you (i) inform us less than [24 hours] before the start date of the Space NK Event; or (ii) do not inform us and do not show on the day of the Space NK Event. In such circumstances, the provision of any refund or similar will be considered on a case-by-case basis in our sole discretion.
8. In all circumstances, we may, in our sole discretion, give you the option to transfer the value of the booking fee to your NDULGE account to redeem against future purchases from us in-store or online, instead of receiving a refund to your original payment method. If such option is available to you then you will be notified by us. 
9. Free gifts and promotional items
10. General provisions
11. From time to time, we or a Partner may offer free gifts, samples, or promotional items (“Gifts”) to attendees at Space NK Events.
12. Gifts are always subject to availability and are offered at Space NK Events on a first-come, first-served basis unless stated otherwise in the Event Details. 
13. We and/or the Partner reserve the right to (i) change the Gifts, (ii) substitute Gifts with items of equal or greater value, or (iii) to withdraw the offer at any time without notice.
14. No cash alternative is available for any Gift, and Gifts are non-transferable and non-exchangeable. Please refer to the Event Details for details of relevant terms that apply to specific Gifts.
15. If you make a return of purchased products, you must also return any Gifts which were awarded in connection with your purchase. If the Gifts are not included in the return, then we reserve the right to deduct the value of the Gift from the total refund amount.
16. Attendance at a Space NK Event does not guarantee receipt of a Gift or a specific type of Gift which has been promoted. 
17. We accept no responsibility for any loss, damage, or defect in a Gift once it has been received by you, except where caused by our negligence. Your statutory rights remain unaffected.
18. Gift eligibility
19. The receipt of a Gift in connection with a Space NK Event may be subject to eligibility criteria (as determined by us or a Partner), such as (but not limited to) the following:
20. attendance at the relevant Space NK Event; 
21. prior registration by a specified deadline;
22. registration for the NDULGE loyalty programme; 
23. completion of a specific activity during the relevant Space NK Event; or
24. making a qualifying purchase at the Event Location on the day of the relevant Space NK Event. 
25. Any eligibility criteria will be clearly communicated by us in advance in the Event Details and through relevant materials, signage, or booking information made available in connection with the Space NK Event.
26. We reserve the right to verify eligibility and to withhold or withdraw a Gift where the criteria have not been met.
27. Liability, health and safety
28. These Terms do not limit or exclude our liability for death or personal injury at a Space NK Event where it is caused by our negligence.
29. We will not be liable for any loss or damage suffered during a Space NK Event where you are responsible for causing such loss or damage.  
30. We cannot guarantee an allergen-free environment at any Space NK Event including where food and/or drink is made available. Please inform us / a member of the Space NK team of any specific allergies that will need to be catered for at the Space NK Event. 
31. You must comply with any health and safety requirements which you are notified of at any Event Location.
32. You are responsible for your own personal belongings at the Event Location (including in any queues) all times.
33. Conduct and accessibility 
34. We reserve the right, acting reasonably, to refuse entry to, or remove from, any queue or Event Location any customer where necessary to ensure the safety, welfare, or fair treatment of other customers or staff, or where the customer is acting in a disruptive or inappropriate manner.
35. Our store staff or those managing the Space NK Event may:
36. restrict or pause entry or queuing at any Event Location at any time for crowd control, operational or safety reasons, which is determined in our sole discretion;
37. require those who are queueing at the Event Location to wear a wristband during the queue and/or whilst attending the Space NK Event; and/or 
38. impose other restrictions / rules to ensure effective and safe queue management for the Space NK Event.
39. Please inform a member of the Space NK team of any accessibility requirements and the Space NK team will aim to accommodate any such requirements. 
40. Unless specified in the Event Details or your ticket for a Space NK Event, queueing for a Space NK Event will not guarantee you entry, nor the receipt of a Gift (whether you arrive early or otherwise).
41. Children and minors
42. Any children attending a Space NK Event must be accompanied by a parent or guardian at the relevant Event Location. 
43. Parents/guardians are responsible for supervising children at Space NK Events at all times.
44. Any customer with an NDULGE membership, who receives invitation(s) to Space NK Events and/or details of how to register for Space NK Events, must be aged 16 years or over in accordance with the NDULGE T&Cs. Please see here for more information.
45. Photography and media content
46. You acknowledge that we may capture campaign photographic and/or audiovisual content from Space NK Events, and you may feature in the same by virtue of your attendance (incidentally or otherwise). 
47. You give us permission to use any such photographic and/or audiovisual from the Space NK Event in which you feature (incidentally or otherwise) and without any requirement to pay usage fees, for any purpose in connection with our business. You also give us permission to make edits to such content at our discretion and without notice to you. 
48. Lots of factors go into determining campaign content and channels, so we cannot guarantee exactly how such content will be used. However, we will not knowingly or deliberately edit or use such content in any way that is inaccurate or misleading.
49. Data protection

We will handle your personal data in accordance with applicable data protection laws and our Privacy Policy https://help.spacenk.com/hc/en-us/articles/115003880965-Privacy-Policy. If you have any questions about how we handle your personal data, you can contact us at customerservices@spacenk.com.

1. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

TERMS FOR EVENT DETAILS