HOW CAN I BECOME A MEMBER OF N.DULGE?
It's easy and complimentary to join:
- Visit us in-store and talk to one of our beauty advisers
- Join online: click here (not applicable for the Euro N.dulge Scheme)
WHEN WILL I RECEIVE MY PLASTIC N.DULGE CARD?
You'll receive your fabulous personalised N.dulge Card in the post within 4 weeks after you join. Customers who sign up in-store within the Republic of Ireland will receive their N.dulge card upon registration.
DO I HAVE TO WAIT TO RECEIVE MY N.DULGE CARD IN THE POST BEFORE I CAN EARN POINTS?
No, all you need is your unique N.dulge membership number and you can earn points in-store, online and by phone. You'll find your unique membership number on your receipt if you registered in-store, or on your confirmation screen if you registered online. Points for online purchases are applied to your account 24 hours after your order is dispatched.
HOW DO I ACCESS MY MEMBERSHIP DETAILS AND PROTECT MY CARD AGAINST LOSS/THEFT?
Once you sign up to N.dulge, your membership is already protected and registered.
CAN I EARN POINTS ON ALL MY PURCHASES?
Yes, on all purchases made in UK stores and online at spacenk.com. Points for online purchases are applied to your account 24 hours after your order is dispatched. Euro N.dulge card holders can earn points on all purchases made within our Republic of Ireland stores.
HOW MANY POINTS DO I GET?
You will collect 1 point for every £1/€1 you spend.
HOW MUCH WOULD I NEED TO SPEND TO RECEIVE A £5 N.CENTIVE/REWARD?
You need to spend £/€100 to receive a £/€5 N.centive. However, if you spend £/€1,000 or more within a 12- month period, you will qualify for N.dulge de luxe membership and receive a £/€10 N.centive for every £/€100 you spend. When you reach 100 points, the £/€5 or £/€10 N.centive will be loaded onto your card within 24 hours.
HOW CAN I KEEP TRACK OF HOW MANY POINTS/N.CENTIVES I'VE EARNED?
For GBP N.dulge card holders - Log into your online account, click on the My Account tab, scroll to the N.dulge rewards section where you will be able to view your points and N.centive balance. If this information is not displayed, please enter the 20 digit N.dulge number on the back of the card and click Submit. Euro N.dulge card holders can receive a balance check with a beauty adviser in-store.
DO I HAVE TO WAIT A WHOLE YEAR TO BE UPGRADED?
No. As soon as your spending qualifies you for our N.dulge de luxe membership, you will be automatically upgraded. We will confirm this via email. You will then be entitled to enjoy all the benefits this upgrade brings. For example, if you become a member of N.dulge on 1st January 2011 and you spend £/€1,000 by 15th October 2011, you'll be automatically upgraded to our N.dulge de luxe membership and receive all the extra benefits this brings until 15th October 2012. If you spend a further £/€1,000 before 15th October 2012 you will remain an N.dulge de luxe member for a further year.
WHAT HAPPENS IF I DON'T SPEND ENOUGH IN A YEAR?
If your spending falls below that required for N.dulge de luxe membership, you will then revert to the previous N.dulge tier. However, you will be upgraded again as soon as your spending goes above £/€1,000 within a 12-month period.
HOW CAN I FIND MY N.DULGE MEMBERSHIP NUMBER?
Your 20 digit N.dulge membership number can be located on the back of your N.dulge card. If you no longer have your N.dulge card click here to log in to your account to locate your N.dulge membership number.
HOW CAN I REDEEM BY BIRTHDAY GIFT?
On the month of your birthday, you'll receive an email to let you know that there is a gift waiting for you. To redeem your gift online, enter the unique birthday code which can be found on the email in the Promo Code box on the Shopping Bag page when making a purchase online.
Please note you must be subscribed to our mailing list to receive the birthday email. To subscribe to our mailing list or to check your marketing preferences please sign in to your online account and visit the 'My Account' section and select 'Personal Info' to view and update your preferences.
IF I FORGET MY N.DULGE CARD, CAN I GET THE POINTS ADDED AT A LATER DATE?
Yes, please Contact Us within 7 days of your purchase and ask for your points to be retrospectively applied. Please ensure that you also provide us with your receipt and N.dulge membership number.
WHAT IF I LOSE MY N.DULGE CARD?
You should Contact Us immediately to report this. We will arrange for a replacement card to be sent to you as soon as possible.
HOW SOON WILL MY POINTS BE REGISTERED?
For in-store purchases, points will be registered on your N.dulge card straight away. For online orders, points will be awarded to the account 48 hours after order dispatch.
HOW LONG ARE MY POINTS VALID FOR?
Your points will expire after 12 months.
HOW LONG IS MY N.CENTIVE VALID FOR?
Your N.centive is valid for 3 months from the date at which they were granted, after which time they will expire. Once N.centives have expired they may not be used to make purchases or be retrospectively applied.
DOES MY CARD HAVE AN EXPIRY DATE?
No. However, if inactive for a period of 16 months or more, your card will become invalid and the remaining balance will not be transferable to a new card and cannot be refunded.
IF I'M A ROI CARDHOLDER, CAN I USE MY N.DULGE CARD ONLINE?
ROI cardholders are not currently able to use their N.dulge card online.
WHAT OTHER BENEFITS DOES N.DULGE MEMBERSHIP GIVE ME?
As well as earning 1 point for every pound/euro spent, you will also receive:
- £5/€5 N.centive reward when you reach 100 points
- A special gift on your birthday.
- Priority access to the Sale.
- Invitations to exclusive events and competitions.
- Special double points weekends.
As an N.dulge de luxe member, enjoy £10/€10 for every 100 points earned, VIP access to sale and special product previews and reviews as well as the rewards mentioned above.
HOW DO I RECEIVE N.DULGE POINTS FOR LEAVING A REVIEW?
Please visit spacenk.com and navigate to the page of a product you would like to leave a review on. Next to the review stars rating, there is a link to write a review. Please select this link and complete as much detailed information as you can. Please ensure the email address that you use is the same one that is linked to your N.dulge account. Then finish by posting your review. You will receive an email asking you to verify the review you have just written and then the review will enter a moderation process before it can be successfully published. You will be notified when the review is published.
WHEN WILL I RECEIVE MY N.DULGE POINTS FOR LEAVING A REVIEW?
After you receive communication that your review has been successfully published on spacenk.com, you will receive points to your N.dulge within . You will receive an email notifying you when this has occurred. Up to a maximum of 10 reviews per month.
HOW MANY POINTS WILL I RECEIVE FOR LEAVING A REVIEW?
You can receive 10 N.dulge points per review, for a maximum of 10 reviews per month. Space NK may change this from time to time so watch out for any promotions we might run.
WHAT IF I HAVEN'T RECEIVED POINTS FOR LEAVING A REVIEW?
If you haven’t received points for your review then there may have been a problem with your review, or your N.dulge account. If you know your review hasn’t been published please resubmit for approval. If your review has been published, there could be an issue with awarding the points to your N.dulge account. You might have exceeded the amount of reviews you are eligible to receive points for. Please Contact Us with details surrounding your review, email address & review name and we can look into this.