HOW CAN I BECOME A N.DULGE MEMBER?
It's easy and complimentary to join! Please click here to sign up and gather points on all your purchases (not applicable for the Euro N.dulge Scheme). You can also join in-store with the help of our Beauty Advisors.
WHAT OTHER BENEFITS DOES N.DULGE MEMBERSHIP GIVE ME?
As well as earning 1 point for every£/$/€1 spent, you will also receive:
- £/$/€5 N.centive reward when you reach 100 points
- A special gift on your birthday.
- Priority access to the Sale.
- Invitations to exclusive events and competitions.
- Special double points weekends.
You must be signed up to our Marketing Emails to be alerted of these exclusive offers. You can change your preferences when you log in to your Shopping Account.
WHEN WILL I RECEIVE MY N.DULGE CARD?
You'll receive your paper N.dulge Card in the post within 2 weeks after you join. Customers who sign up in-store within the Republic of Ireland will receive their N.dulge card upon registration. For our customers shopping outside the UK, you will receive a digital card with your membership number instead of a physical card.
DO I HAVE TO WAIT TO RECEIVE MY N.DULGE CARD IN THE POST BEFORE I CAN EARN POINTS?
No, all you need is your unique N.dulge membership number and you can earn points in-store or online. You'll find your unique membership number on your receipt if you registered in-store, or by email when you sign up for the programme online.
HOW DO I ACCESS MY MEMBERSHIP DETAILS AND PROTECT MY CARD AGAINST LOSS/THEFT?
Once you sign up to N.dulge, your membership is already protected and registered. You can still gather points for all your purchases made in-store or online without your physical membership card. If you wish to report the membership card stolen/lost, please contact Customer Services.
HOW CAN I FIND MY N.DULGE MEMBERSHIP NUMBER?
Your 20 digit N.dulge membership number can be located on the back of your N.dulge card. If you no longer have your N.dulge card click here and select 'Don't know your N.dulge Number'
CAN I EARN POINTS ON ALL MY PURCHASES?
Yes, you can earn points on all your purchases made in UK stores or online at spacenk.com. Points for online purchases are applied to your account within 48 hours after your order is dispatched. Euro N.dulge cardholders can earn points on all purchases made within our Republic of Ireland stores.
HOW MANY POINTS WILL I EARN?
You will collect 1 point for every £/$/€1 you spend. This excludes any payments made using gift cards and N.centives. For example, if you spend £/$100 and used a £/$20 gift card/n.centive, you will receive 80 points.
HOW SOON WILL MY POINTS BE REGISTERED?
For in-store purchases, points will be registered on your N.dulge card straight away. For online orders, points will be awarded to the account 48 hours after order dispatch.
HOW MUCH DO I NEED TO SPEND TO RECEIVE A £5 N.CENTIVE/REWARD?
You need to spend £/$/€100 to receive a £/$/€5 N.centive to redeem in-store or Click here to see how to redeem online.
HOW CAN I BECOME A DELUXE MEMBER?
To become a Deluxe Member, you need to spend £/€1,000 or more within a 12 month period. You will receive an email to confirm your new Deluxe Status and the perks that come with it.
DO I HAVE TO WAIT A WHOLE YEAR TO BE UPGRADED?
No. As soon as you spend £/€1,000, you will be automatically enrolled on our N.dulge de luxe membership. We will confirm this via email. For example, if you sign up to our N.dulge programme on 1st January 2011 and spent £/$/€1,000 by 15th October 2011, you'll be automatically upgraded to our N.dulge de luxe membership and receive all the extra benefits this brings until 15th October 2012. If you spend a further £/$/€1,000 before 15th October 2012 you will remain an N.dulge de luxe member for a further year.
WHAT HAPPENS IF I DON'T SPEND ENOUGH IN A YEAR?
If your spending falls below that required for N.dulge de luxe membership, you will then revert to the previous N.dulge tier. However, you can get upgraded again as soon as your spending goes above £/$/€1,000 within a 12-month period.
MY PAYMENT DID NOT GO THROUGH BY MY N.CENTIVES HAVE DISAPPEARED, WHAT NOW?
If you N.centives were applied to an order that did not process successfully, your n.centives will return to your account within 30 minutes. If not, please contact Customer Services.
HOW CAN I KEEP TRACK OF HOW MANY POINTS/N.CENTIVES I'VE EARNED?
For UK N.dulge cardholders - Log into your online shopping account, click on the My Account tab, scroll to the N.dulge rewards section where you will be able to view your points and N.centive balance. If this information is not displayed, please enter the 20 digit N.dulge number on the back of the card and click Submit. Euro N.dulge cardholders can receive a balance check with a beauty adviser in-store.
HOW CAN I REDEEM BY BIRTHDAY GIFT?
You will receive a birthday email with your unique code to redeem the gift online. For more information, click here.
IF I FORGET MY N.DULGE CARD, CAN I GET THE POINTS ADDED AT A LATER DATE?
Yes, please Contact Us within 7 days of your purchase and ask for your points to be retrospectively applied. Please ensure that you also provide us with your receipt number and N.dulge membership number.
HOW LONG ARE MY POINTS VALID FOR?
Your points will expire after 12 months.
HOW LONG IS MY N.CENTIVE VALID FOR?
Your N.centive is valid for 3 months from the date at which they were granted, after which time they will expire. Once N.centives has expired they may not be used to make purchases or be retrospectively applied.
DOES MY CARD HAVE AN EXPIRY DATE?
No. However, if inactive for a period of 16 months or more, your card will become invalid and the remaining balance will not be transferable to a new card and cannot be refunded.
IF I'M A ROI CARDHOLDER, CAN I USE MY N.DULGE CARD ONLINE?
ROI cardholders are not currently able to use their N.dulge card online.
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