APPLYING A PROMO CODE
Enter your valid promo code in the 'Promo code' box before you Check Out and select 'APPLY'.
Only 1 promotional code can be used at a time
USING A PROMOTIONAL CODE AND N.CENTIVE
You can use both a promotional code and an N.centive. Promotional codes are applied in the shopping basket and N.centives can be used at Stage 3 ‘Payment & Summary’ of checkout. Click here to see how you can redeem n.centives online.
I GOT AN ERROR MESSAGE
- "Promo code XXXX is not recognised. Please check your spelling and try again"
Please ensure there are no spaces and that the code is copied out exactly and attempt it again.
- Promo code "XXXX" has expired.
Please check to see if the promotion is still running, or if it has ended. Click here to visit the Promotional Terms and Conditions page.
- "Promo code was already redeemed and is no longer valid"
Once the promotional code has been redeemed against an order, the code will not be valid. If the code was used against an order that failed, please allow 2 hours for the code to be reinstated.
FREE DELIVERY HAS NOT BEEN APPLIED
Please ensure you have not selected Express Delivery on the delivery page, free delivery only applies to standard delivery, unless stated. If not just proceed to place your order then forward your order confirmation to us, so that we can deduct the delivery charge or refund this amount to you
ADD A PROMOTIONAL GIFT TO MY ORDER
If you qualify for a promotional gift you will need to enter in the Promo Code and click APPLY. The gift(s) will then be listed for you to select. Once you have selected, please click ADD TO BAG. You can check the terms and conditions of our promotions here.