FREE Returns on Online Orders and Store Purchases
- For all UK returns please Click Here to create and print a prepaid returns label*.
- Peel the label off and attach it to the outside of your parcel.
- Please allow up to 7 working days after your return has been received for your refund or exchange to be processed.
*For Store Purchases please enter the slip number on your receipt instead of a Space NK Order Number when prompted
Return an Online Order to Store
You can return your order to one of our stores; just make sure you bring your order confirmation or invoice with you. For refunds please ensure you have the original payment card with you. Excludes Sale and clearance items.
Please note that orders paid for with Klarna cannot be returned to a store for a refund or exchange. If you would like to return your order back to us Click Here to create a prepaid returns label.
How to return a European/International order
For any parcels delivered outside of the UK, please ensure your parcel is sent back by Recorded Delivery.
We strongly recommend that you obtain a postage receipt with your tracking number. We are responsible for your parcel only once it has been received at our warehouse.
Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. Unless an item is faulty, we cannot refund return postage costs.
*Terms & Conditions:
We strongly recommend that you obtain a postage receipt with your tracking number. We are responsible for your parcel once it has been received at our warehouse. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.
Excludes gift card/e-gift cards, samples and gift with purchase, Sale and clearance items. Used is defined as any variation from its original condition including opened or outer seal broken. Customers exchanging goods can choose from our full selection including gift cards. Exchanges for a product of lesser value will have the remainder refunded on to a gift card. Our satisfaction guarantee does not extend to a previous return if it is not in its original condition. Please note that original delivery charges are not refunded.
We regret we cannot offer returns to store on sale items.
Space NK will refund your payment for the goods as soon as possible by the original payment method, no later than 5 working days after we have received the goods. In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Your statutory rights are not affected.
Once your refund has been processed, it can take your card provider 3 to 5 working days to credit your account.