• Why Can't I Order Certain Products?

    The following brands cannot be shipped outside of the UK and Ireland.  Rare Beauty Stila T3 The following brands cannot be shipped outside of the UK, Switzerland, Andorra and EEA countries:  Ave...

  • Register or Update My Account

    Register for a Space NK account Great, you can register here! Trouble signing into My Account If you receive an error message saying “Sorry, this does not match our records. Check your spelling and...

  • My Order

    Great, you've successfully placed your order and your beauty products will be on their way to you shortly! Keep an eye out for your confirmation email, you'll receive this within an hour of placing...

  • Cancel or Amend My Order

    Spotted an issue with your order? Unfortunately, you are not able to edit your order, however, you may be able to cancel it. ​ Once your order has been created, please visit your order history page...

  • Using Gift Card Online

    To use your gift card online, enter your 20 digit gift card number in the Payment & Summary Section at checkout. Follow the steps below to redeem your gift card. Enter the 20 digit gift card numbe...

  • Payment Methods

    We accept all major credit and debit cards. Please find below a list of payment methods we accept, as well as the currency accepted for each method.  Currencies we accept online:   Please note if...

  • Paying with Klarna

    What is Klarna? Klarna provides payment services to more than 90,000 online stores. Over 60 millions shoppers worldwide have trusted Klarna to securely handle their payments. Klarna takes the sting...

  • Paying with AfterPay

    What is Afterpay? Afterpay is a new payment option for our US customers to select at Checkout to pay in 4 easy instalments. Afterpay offers a transparent solution for shoppers with no credit checks...

  • Payment Error

    We're sorry you are having issues placing an order on our website. Please have a look at our common error messages below and what you can do. Please note the most compatible browser to place your o...

  • Gift Wrapping

    We do offer gift wrapping here at SpaceNK. Your gift will be packaged up in our luxury signature SpaceNK box with a magnetic seal, we'll ensure the price is removed from both the products and the r...

  • Corporate Gifting

    How can I enquire about your Corporate Gifting?  Click here to enquire about this service and review the T&Cs, and we will be in touch.  Am I eligible for Corporate Gifting?  To be eligible on the ...

  • Orders Shipped to Italy, Greece & Peru

    Unfortunately, customs in Italy, Greece and Peru have imposed shipping restrictions on the import of cosmetics. Due to these restrictions, there have been changes made to the quantity of items that...

  • Tax-Free Shopping

    Customers can enjoy tax-free shopping when ordering to a delivery address in one of the qualifying countries.  VAT is now removed from the product price instead of removing the VAT at checkout. We ...

  • Missing Item or Sample from My Order

    Missing item We're really sorry you're missing an item in your order. If the item is on your invoice and you've already paid for it, please get in touch with our team as soon as possible so we can ...

  • Order Confirmation Terms & Conditions

    During sale or promotional periods, all delivery methods can take longer than the estimated time frame. Any samples or gift with purchases selected for your order are subject to availability. If an...