Cancel or amend my order
Cancel or amend my order We’re very quick at processing orders once they have been placed, so we cannot guarantee that your order can be cancelled or amended before it is dispatched but we will alw...
Missing item or sample from my order
Missing item If the missing item is on your invoice and you’ve been charged then you’ll need to get in touch with us as soon as possible. Please note that if you have placed a large order it may s...
We accept all major credit and debit cards, including PayPal.
Paying with Klarna
What is Klarna? Klarna provides payment services to more than 90,000 online stores. Over 60 millions shoppers worldwide have trusted Klarna to securely handle their payments. Klarna takes the sting...
We're sorry you are having issues placing an order on our website. Please have a look at our common error messages below and what you can do. If you continue to have issues, please contact Contact ...
Using Gift Card online
Redeeming my Gift Card online To redeem your gift card online, enter your Gift Card number in the Payment & Summary Section at checkout. Your 6 digit Security Pin can be found by peeling/scratching...
Register or update My Account
Register for a Space NK account Great, you can register here! Postcode is not recognised Firstly, make sure that you have changed the country by clicking the flag on the drop-down menu. Then make s...
Is UK VAT included in the price?
All prices include VAT, the total for your order is confirmed at checkout before you proceed to pay and complete your order. Once your parcel arrives in its destination country, local taxes, duties...
Why can't I order certain items?
This applies to International and European Delivery. Some items cannot be shipped overseas due to legislation that prohibits the transport of goods that can be considered dangerous. These will incl...
Order Confirmation Terms & Conditions
During sale or promotional periods, all delivery methods can take longer than the estimated time frame. Any samples or gift with purchases selected for your order are subject to availability. If an...