• Placing an order

    Trouble placing an order online  If you are unable to continue to checkout and are receiving an error message, please empty your shopping basket in case it contained saved items that are no longer ...

  • Cancel or amend my order

    Cancel my order We’re very quick at processing orders once they have been placed, so we cannot guarantee that your order can be cancelled before it is dispatched but we will always try. Call us on ...

  • Missing item or sample from my order

    Missing item We’re very sorry if something has been missed from your order. If you can see the missing product on the invoice and you’ve been charged then you’ll need to contact us as soon as poss...

  • Payment Methods

    We accept all major credit and debit cards, including PayPal.                         

  • Payment Error

    We're sorry you are having issues placing an order on our website. Please have a look at our common error messages below and what you can do. If you continue to have issues, please contact Customer...

  • Using Gift Card online

    Redeeming my Gift Card online To redeem your gift card online, you put your Gift Card number in the Payment Section at checkout. Your 6 digit Security Pin can be found by peeling/scratching off the...

  • Register or update My Account

    Register for a Space NK account Great, you can register here! Postcode is not recognised Firstly, make sure that you have changed the country by clicking the flag on the drop-down menu. Then make s...

  • Gift Wrapping

    To select Gift Wrapping please tick the 'Gift Wrap My Order' box which can be found at the 'Address & Delivery' section at checkout. Regrettably, sale items cannot be gift-wrapped. Items cannot...

  • Is UK VAT included in the price?

    All prices include VAT, the total for your order is confirmed at checkout before you proceed to pay and complete your order. Once your parcel arrives in its destination country, local taxes, duties...

  • Why can't I order certain items?

    This applies to International and European Delivery. Some items cannot be shipped overseas due to legislation that prohibits the transport of goods that can be considered dangerous. These will incl...