• COVID-19 19th July 2021 Store Updates

    With the easing of lockdown measures within England, we wanted to let you know what changes will be made from the 19th July onwards.  For our Stores in Scotland, Ireland and Northern Ireland, click...

  • Using Gift Card Online

    Redeeming my Gift Card online To redeem your gift card online, enter your 20 digit Gift Card number in the Payment & Summary Section at checkout. Follow the steps below to redeem your gift card:  ...

  • Order Confirmation and Dispatch Email

    Order Confirmation:  Once you have placed your order online, you will receive a confirmation email within 1 hour of placing the order. It will provide confirmation of the following: - Delivery Addr...

  • Corporate Gifting FAQs

    How can I enquire about your Corporate Gifting?  Click here to enquire about this service and review the T&Cs, and we will be in touch.  Am I eligible for Corporate Gifting?  To be eligible on the ...

  • COVID 19 Stores Opening Update

    All our stores in England, Scotland, Northern Ireland, and ROI are open!   How we’re keeping everyone safe… Social distancing We will still be practising social distancing guidelines.  Enhanced cle...

  • Cancel or amend my order

    To ensure we get your order processed as soon as possible, we are unable to assist in any order amendments or cancellation requests.   We do apologise for any inconvenience this has caused.   If yo...

  • Tax-Free Shopping

    Customers can enjoy tax-free shopping when ordering to a delivery address in one of the qualifying countries - please see below for a list of countries excluded from the offer. The discount will be...

  • Register or update My Account

    Register for a Space NK account Great, you can register here! Postcode is not recognised Firstly, make sure that you have changed the country by clicking the flag on the drop-down menu. Then make s...

  • Missing item or sample from my order

    Missing item If the missing item is on your invoice and you’ve been charged then you’ll need to get in touch with us as soon as possible. Please note that if you have placed a large order it may s...

  • Gift Wrapping

    Once you have selected the items click 'Checkout Securely', you will need to tick the box stating 'This order is a Gift' in the Address & Delivery section.  Your order will be packaged up in our si...

  • Payment Methods

    We accept all major credit and debit cards, including PayPal.                  

  • Payment Error

    We're sorry you are having issues placing an order on our website. Please have a look at our common error messages below and what you can do. Please note the most compatible browser to place your o...

  • Paying with AfterPay

    What is Afterpay? Afterpay is a new payment option for our US customers to select at Checkout to pay in 4 easy instalments. Afterpay offers a transparent solution for shoppers with no credit checks...

  • Paying with Klarna

    Disclaimer Space NK is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, dep...

  • Why can't I order certain items?

    This applies to International and European Delivery. Some items cannot be shipped overseas due to legislation that prohibits the transport of goods that can be considered dangerous. These will incl...

  • Space NK Risk Assessment Policy Update

    Potential Risk: Spread of COVID-19 Who May It Affect? Colleagues, customers, contractors, delivery drivers, vulnerable groups including elderly customers, pregnant colleagues and those with underly...

  • Order Confirmation Terms & Conditions

    During sale or promotional periods, all delivery methods can take longer than the estimated time frame. Any samples or gift with purchases selected for your order are subject to availability. If an...

  • Contact Us

    During this difficult time we are committed to supporting our customers and employees as we all navigate through this uncertainty. We are following advice from the government and local authorities ...