Ordering

Placing an order

• How do I know if I have successfully placed an order?
• I’ve made a mistake, can I amend my order?
• Can I change my delivery address after I’ve placed it?
• Can I cancel my order after I’ve placed it?
• Can I have my order gift-wrapped?
• I’ve placed an order, but I’ve just received an out of stock email. What has happened?

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Product Issues

• Why haven't I received my full order?
• I’ve had a reaction to a product, what should I do?
• What if I’ve got broken glass in my parcel?
• What if my products have arrived damaged?
• I’m missing an item from my order, what should I do?
• I’ve got a faulty product, what do I do?