Can DHL deliver to PO boxes?
Unfortunately, DHL cannot deliver to PO boxes.
I am not going to be in to accept my order, what can I do?
You will receive a tracking link from DHL, where you can redirect your order. The options are:
- Leave in a safe place
- Leave with a neighbour
- Collect from a Local Parcel Shop
- Collect from the DHL Parcel Depot
- Change delivery day
I am going on holiday and cannot accept my order, now what?
DHL can hold your order for up to 30 calendar days after the original scheduled delivery date.
Can I ask DHL to leave my order in a safe place?
DHL can leave your order with a neighbour (you will need to provide them with an address), leave it in a safe place, concierge or guard.
DHL have not delivered my order? Who should I contact?
If your order has not been delivered by DHL we strongly advise you check the tracking to find the latest updates from them. If there are no updates on the tracking, please contact our Customer Services team and we will investigate this matter with DHL.
DHL couldn't deliver my order, will them attempt again?
If DHL could not deliver your order, they will leave a calling card to state they attempted delivery and will state on the card and tracking link when they will attempt delivery again. They will make 2 attempts of delivery before returning your order to us.
My mobile number and/or email address is incorrect on the order? How will I get my tracking information?
Please ensure you check all your delivery details are correct, including mobile number and email address, are correct before proceeding to payment. If you notice an error in your order details, please contact our Customer Service team.
DHL said my order is ready for collection at my local parcel shop, how can I collect my order?
You will receive an email or text message from DHL to confirm when it is ready to pick up with your pick up code. You will need to show this notification and pick up code in order to collect the item. DHL advise that you need to bring proof of address and photographic ID.
How long will the DHL parcel shop keep my order?
They will hold the order for 10 days. After that it will return back to us.