**COVID-19 UPDATE January 2020**
As 5th January, all of our stores will be temporarily closed until further notice. This will mean our 2-Hour Delivery service will be suspended until stores reopen. We apologise for any inconvenience caused.
Order between 11am-4pm Monday to Saturday and receive your beauty favourites within 2 hours using our NEW same day service.
How it works
Our NEW 2-hour delivery service allows you to place an order which will be fulfilled by one of our stores offering the service, and sent by same day courier to you.
The 2-hour delivery service option will only appear at checkout if:
- Your delivery address is in an eligible postcode, click here to check your postcode
- And if all the items in your order are in stock at the store
Please ensure that your delivery details and mobile number are correct before proceeding to payment.
Once you’ve placed your 2-hour delivery order:
- You will receive an email saying your order is being processed
- Our beauty advisors will double check everything is in stock at the store
- Once confirmed you will receive an order confirmation email
- You will also receive an SMS from the courier containing a link for you to track your order
Please note, once you have placed your order using this delivery service, we are unable to cancel or amend items or delivery details if requested.
If you find any errors in the delivery details, please click here to get in touch with our Customer Service team.
How much does it cost?
We are currently offering this service for free for a limited time.
After this the service will cost £8, and is free for orders over £100.
2-Hour Delivery is not showing up for me. Why?
If it is not showing up it could mean that you:
- Do not have an eligible delivery postcode for this service - Click here to check your postcode
- Have a Gift with Purchase or item in the order that is not available in store
Can my order be gift wrapped/apply a note?
Unfortunately, we are unable to provide this service when using this delivery method. Your order will be packed in a Space NK bag.
I chose the wrong product/shade but can’t cancel the order, what now?
If you have chosen the wrong shade or product in your order, we advise that send the product back to us using our online prepaid returns label, or alternatively, return it to one of our stores. For more information about our Returns Procedure click here.
What happens if the store does not have my product(s)?
If the store does not have your products, you will be notified by this via email and your order will automatically be put on Next Day Delivery. You will then receive this order 1-2 working days. For more information about our delivery services, click here.
What is the courier company you use for this service?
We use Stuart for our 2-hour delivery service.
How will I know my order is on its way? Will they require a signature?
You will receive an SMS message with a tracking link once it is on its way to you. A signature is required for the couriers to deliver your order.
I was not in when they attempted delivery? How can I get my order?
Your order will return to the store it came from. You will then receive an email to confirm this and refunded for the order.
Will my order include an invoice?
Yes, when your order has been confirmed, a receipt will be printed and placed in your order and another affixed to outside of the bag.
Can I add samples to my order?
Yes, however, samples are subject to availability in store and maybe substituted.
Are there any product exclusions?
There are no product exclusions.
Terms and Conditions:
Please ensure that your delivery details and mobile number are correct before proceeding to payment. We are unable to cancel/amend items or delivery details after submitting the order. Orders using this service are processed from our stores and subject to availability. Samples selected online are also subject to store availability and may be substituted. You will receive an SMS message once your order is on its way to you with a tracking link. If the delivery is unsuccessful, then it will return to the store and you will be refunded. If an order cannot be fulfilled using this service, or your mobile number is incorrect/invalid, you will be notified by email and the order will automatically be changed to a Next-Day delivery service. If you have received an email about this change and wish to cancel/amend the order, or have any queries, please contact Customer Services.