If you wish to return an item purchased in store, you can take this back to any of our Space NK stores. Simply take your receipt and your original payment card along with the products you wish to return or exchange, in their original condition.
You can also exchange or refund your online order or mail order at any of our Space NK stores. Once your refund has been processed it can take your card provider 3 to 5 working days to credit your account.
To return an online order to store, simply take a print-out of your order confirmation or the invoice received with your online order along with the products you wish to return or exchange, and tell the sales assistant you bought it online.
Please make sure you also take the payment card you originally used to purchase the products. If you do not have the original payment card with you, the sales assistant will offer you an exchange or a refund onto a Space NK Gift Card.