Oh no, we’re sorry there has been a problem ordering online. Please don’t worry, we do not charge until dispatch. If you are seeing what looks like a charge, this is just a pending transaction. If the order has been unsuccessful the payments will be dropped and the money returned to your account. This can take between 3-5 working days. If you are worried about any payments or failed payments that you have made just get in touch and we would be delighted to help.
Articles in this section
- How can I pay?
- Can I order over the phone?
- I’ve tried to place an order online, but the payment has failed. Now I’ve been charged more than once, please help?
- When will I be charged?
- Can I use PayPal?
- What should I do if I have been overcharged?
- I’ve just bought something, and now the price has changed. What can I do?
- What currencies can I use to place an order?
- I’m buying from outside the UK and I’m confused about the price, can you help?
- I’ve found a product priced cheaper at a different store, what can I do?