EASY, PAPERLESS & FREE RETURNS
You have two simple ways to return your online order:
1. Returns by Mail
- Create a Prepaid Label: click here, enter your order number, select the items to return, and the reason.
- Get a QR Code: After submission, you’ll receive a QR code via email.
- Return Your Parcel: Take it to your local post office or Royal Mail Customer Service Point, or book a collection with Royal Mail.
- Track Your Return: Use your return/barcode number on the postage receipt to check the status click here and enter your return reference number.
Processing Times:
Returns are processed within 7 working days of receipt at our warehouse. During the peak season, processing may take up to 14 days working days.
2. Returns to Store
- Bring your order confirmation email or show your order on your mobile device.
- You’ll also need the debit or credit card used for the purchase.
- Note: PayPal, Klarna, and Alipay purchases cannot be returned in-store.
Uncollected Click & Collect Orders
- Orders not collected within 9 days will be returned to our warehouse. Refund processing may take an additional 15 days.
- To retrieve your order , contact the store or our customer service team here.
Opened/Used Products
- Opened or used items can be returned within 28 days with proof of purchase for an e-gift card. Check both your inbox and spam folder for confirmation.
T&Cs
We strongly recommend that you obtain a postage receipt with your tracking number/barcode number. We are only responsible for your parcel once it has been received at our warehouse.
Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. Excludes gift card/e-gift cards, samples and gift with purchase. Used is defined as any variation from its original condition including opened or outer seal broken. Customers exchanging goods can choose from our full selection including gift cards. Exchanges for a product of lesser value will have the remainder refunded on to a gift card.
Our satisfaction guarantee does not extend to a previous return if it is not in its original condition. Please note that original delivery charges are not refunded. For electrical devices, the warranty period falls in line with the brand in questions warranty period. Please visit the brand's website for further information. Space NK will refund your payment for the goods as soon as possible by the original payment method. In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Your statutory rights are not affected. Once your refund has been processed, it can take your card provider 5 working days to credit your account.