Space NK is committed to providing quality service to our customers and we hope that you're pleased with any purchase you've made or service you've received from us, and that you'll never have reason to complain, but if there is something you're unsatisfied with, we'd like you to tell the relevant Space NK team about it. All feedback is taken seriously, as it presents us with an opportunity to put things right and improve our standards.
If you're in one of our stores, please speak to the store manager about your complaint. Alternatively, if your complaint relates to an online order or website experience, please call us on the Customer Services number 020 8740 2085 or email firstname.lastname@example.org.
If your complaint relates to an item purchased in one of our stores or an experience there, please call the store directly and ask to speak to the manager who will happily assist you and attempt to resolve the issue. Contact details for our shops can be found here. If you call us, we'll attempt to resolve your complaint while you're on the phone. If this isn't possible, the adviser will agree a course of action with you and a timeline. If you email us, we aim to acknowledge, investigate and resolve all complaints within two working days of receipt. If you write to us here we will endeavour to respond to all letters within 14 working days of receipt.
For all purchase related complaints please be sure to provide full details including receipt information or order reference number, your full name and address, contact details and N.dulge membership number, in order for us to assist you as quickly as possible.