What is your Return Policy?
We hope you will be completely delighted with your order. However if for any reason you are not, we are happy to offer a refund, exchange or replacement as long as you return it to us within 28 working days, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.
What if the item is faulty?
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for recorded delivery postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.
Can I return an item bought in store by post?
You can return your items bought in store by Royal Mail Recorded Delivery just make sure you enclose your original receipt and your name, address, a convenient telephone number and email address in case we need to contact you.
Can I return an item I received as a gift?
An item that was received as a gift can be returned for an exchange or gift card provided you have a gift receipt as your proof of purchase. Refunds can only be made to the original credit or debit card on which the gift was purchased.
Can I cancel an online or mail order?
Under the distance selling regulations you have the legal right to cancel your order within 14 working days from receipt. Just send us a notice of cancellation by email to firstname.lastname@example.org and return the items to us in their original, unopened and unused condition. We cannot refund the cost of delivery after dispatch. Where items are delivered to a third party you can also exercise this right, as long as you are able to return them to us in their original, unopened and unused condition. Please click here to see the full cancellation right section in our terms and conditions.